At Briefly, we know that plans can change in a flash. Maybe you don’t end up needing the extra car for the weekend, or a last-minute lift falls through. That’s why we’ve introduced a brand-new feature to our customer portal designed to give you more confidence when buying your policy: self-serve cancellations.
Cancel Before Your Policy Starts, In a Matter of Minutes
If your policy hasn’t yet begun, you can now cancel it yourself in just a few clicks. No waiting in a queue and no chasing emails: it’s all handled directly from your Briefly account. Simply,
- Log in to the customer portal.
- Choose the policy you’d like to cancel.
- Follow a quick step-by-step process:
- Click on the ‘Cancel scheduled policy’ button on your ‘Cover details’ page.
- You’ll be asked ‘Are you sure?’ — click ‘Cancel policy’ to proceed with the cancellation.
- A box will then be shown asking ‘Why do you wish to cancel?’
- Select from one of the reasons on the screen and click ‘Cancel and refund’.
- Receive your cancellation confirmation and refund*.
It’s that easy!
Why Self-Serve Cancellation Matters
Temporary insurance should be as flexible as the plans it’s designed to cover. With this new option, you can:
- Buy with confidence — Secure your cover today, knowing you can cancel if your plans change before the policy begins.
- Avoid wasting money — Get a full refund* if you cancel at least 15 minutes before your start time (Please note: Policies cancelled within 15 minutes of when they are due to start, or after they have started, will not be able to receive a refund).
- Stay in control — Manage everything at your own pace, straight from your account.
Important to Know About Refunds
We always try to be transparent about how cancellations work:
- If you cancel at least 15 minutes before your policy starts, you’ll receive a refund through our new self-serve process. Please be aware refunds can take 3-5 working days to be processed, and will then take 3-5 working days to appear in your account.
- If you choose to cancel after your policy has started, you can still contact us via webchat or our contact form to do this; however, no refunds are available once cover has started.
- If you have any questions on how to cancel, or on how our refunds work — please contact us via our webchat, located on the right of your screen.
That’s why self-serve cancellation is such a valuable feature: it gives you flexibility right up until your cover kicks in.
The Bottom Line
With Briefly, short-term car insurance is designed to fit around your life; with self-serve cancellations, it’s even easier to adapt when plans change. More control and greater peace of mind.
*Please be aware refunds can take 3-5 working days to be processed, and will then take 3-5 working days to appear in your account.
